Eligibility Verification

DCPG offers our participating providers the ability to verify member eligibility online through SecureTrack.

There is no special software needed; simply log in to SecureTrack by clicking here.

If you are not yet registered for SecureTrack and need to obtain a confidential user ID and password for your office, click here and follow these instructions:

  1. Enter your nine digit tax ID (FEIN) or Social Security number (SS#), then your ZIP code (do not use hyphens or dashes when entering numbers).
  2. Click "Continue." 
  3. Verify the information displayed on the screen, or make additions/changes before verifying.
  4. Click on "Continue" to receive your user ID and password. Keep both in a secure location.

*Note to current SecureTrack users: If either item below changes for your practice, you must re-register for SecureTrack and obtain a new user ID and password. Click here to re-register. Please use the new credentials (user ID and password) going forward for ALL eligibility inquiries and claim submissions.

  • Employee Identification Number (EIN)
  • Tax ID Number (TIN)

Contact DCPG

Contact Provider Relations for:

  • reimbursements
  • joining DCPG networks
  • contract questions
  • credentialing
  • change of address

Contact Customer Service for:

  • questions about eligibility
  • status of a claim
  • benefit verification
  • how to file a claim
  • pretreatment estimates

Call DCPG at (800) 367-9466 or (513) 554-1100, Monday through Friday from 8:00 am until 4:30 pm EST.

100 Crowne Point Place
Cincinnati, OH 45241